Webinar sheds light on customer satisfaction in tourism and hospitality industry

James Kon

About 100 participants participated in a one-day webinar on “Hotel Practices in Japan”, organized by the Ministry of Primary Resources and Tourism (MPRT) through the Department of Tourism Development, in cooperation with the Embassy of Brunei Darussalam in Japan, ASEAN-Japan Center (AJC) and Japan Hospitality Movement Association (JHMA).

The webinar included three sessions: Hotel Practices in Japan; Reception practices in travel agencies and tourist attractions; and hospitality practices in accommodation facilities and restaurants.

The webinar served as a platform to develop skills, expertise and professionalism in the hospitality and service industry.

The webinar focused on providing essential customer service training for the hospitality and tourism industry, aimed at deepening understanding of customer satisfaction and customer-centric experience. It also provided insight into the expectations of Japanese customs, behaviors and etiquettes.

The initiative is part of the Tourism Development Department’s strategy to further improve the quality of customer service within the tourism industry and to raise awareness of the importance of a high standard of hospitality service. quality in related industries.

The webinar also focused on improvements that can be made within the tourism services industry, especially for the younger generations, to contribute to the overall improvement of the Sultanate’s hotel and service industry.

The event was joined by educational institutions and tourism professionals from the public and private sectors, including hoteliers, travel agencies, tourist attractions contractors, tourism service providers, restaurants and guides. tourist.

Participants during the webinar. PHOTO: TOURIST DEVELOPMENT DEPARTMENT

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