The COVID-19 pandemic has taken its toll on everyone casinos in pennsylvania 2020. They were forced to close for a third party of the year, which had a huge impact on income, employee layoffs and taxes collected by the state.
It was a particularly difficult year for Rivers Casino Philadelphia which was closed on the longest due to strict City of Philadelphia rules. However, during the closures, Rivers’ revenue was somewhat clawed back by the good performance of its online casino, BetRivers.
Following Governor Wolf’s three-week shutdown orders at year-end, Rivers Casino Philadelphia resumed 24/7 operations on January 4th 2021. In April, Rush Street Gaming, The parent company of Rivers Philadelphia appointed Justin moore General manager from the casino.
Greg Carlin, CEO of Rush Street Gaming and Rivers Casino, commented:
“Rush Street’s accelerated growth in destinations and online games has created more career development opportunities within the company. After a successful four-year tenure in upstate New York, we are very pleased to welcome Justin to Philadelphia. “
Rivers Casino Philadelphia revenue
Rivers Philadelphia January 2019-2021 Revenue Comparison
|January 2021||Jan 2020||Jan 2019|
|Slot machine income||$ 8 million||$ 14.5 million||$ 14.6 million|
|Table game income||$ 5.8 million||$ 10.5 million||$ 11.8 million|
February Income Comparison
|February 2021||February 2020||Feb 2019|
|Slot machine income||$ 7.3 million||$ 15.5 million||$ 15.3 million|
|Table game income||$ 6.3 million||$ 14 million||$ 10.9 million|
March Income Comparison
|March 2021||March 2020||March 2019|
|Slot machine income||$ 10.9 million||$ 7.9 million||$ 18.3 million|
|Table game income||$ 8.9 million||$ 5.7 million||$ 9.1 million|
BetRivers igaming revenue growth
IGaming Revenue Comparison
|March 2021||March 2020||March 2019|
|IGaming income||$ 27 million||$ 6.7 million||n / A|
Growth from March 2020 to March 2021
|March 2020||June 2020||September 2020||December 2020||March. 2021|
|IGaming income (slots and table games)||$ 6.7 million||$ 15 million||$ 16.1 million||$ 19.3 million||$ 22 million|
BetRivers drive everything PA Online Casino operators for total turnover from March 2020 to January 2021.
Hollywood Casino at Penn National, who added BetMGM Online Casino like one of his skins, took the the best corner in January 2021 and has retained the lead so far in 2021.
Moore moves from Rivers NY to Rivers Philly
Justin Moore started his career in the casino industry in Las Vegas. He spent 16 years working at various casinos and resorts including Station Casinos, Red Rock Resort and was Vice President and Assistant General Manager of Green Valley Ranch Resort & Casino.
In 2017, Moore accepted a role with Rush Street at Rivers Casino & Resort Schenectady shortly after the casino opens. Moore helped establish the ‘Rivers’ brand in a new market, exploited The Landing Hotel, and the property debuted in New York first bookmaker.
Some notables achievements at Rivers Casino Schenectady under the leadership of Moore as General Manager included:
- Name it 1st tourist destination in the New York Capital Region.
- Hosted the Empire State ‘I Love New York’ Tourism Conference at the Rivers’ Event Center.
- Presentation and production of the annual “Harbor Jam” summer concert series for the adjacent Mohawk Harbor Amphitheater.
- Albany Time Union Repeatedly named Rivers Casino a “Top Workplace”, praising its positive work culture.
Rivers Casino Philadelphia and RSI officially Moore announced as the new general manager on April 16. He took the time to answer questions from PlayPennsylvania about his new role in Philadelphia, iGaming, the 2020 recovery, and the future of physical casinos.
New Rivers GM focused on health, safety and customer experience
What attracted you to the role of Managing Director of Rivers Casino Philadelphia?
Moore: Pennsylvania is one of the nation’s leading gambling jurisdictions. I am excited about the expansion and popularity of gaming in Pennsylvania over the past decade, as well as the rapid innovation among regulators and operators that keeps that momentum going. Philly also has some fantastic sports teams. I have been a longtime basketball player and a huge sports fan.
We are all tired of using the word “unprecedented”. But there really isn’t another word to describe the coronavirus and its impact on the gaming industry. What does recovery look like?
Moore: Recovery from the devastating effects of the global pandemic is an issue facing casinos across the country. At Rivers Casino Philadelphia and all Rush Street Casinos, the health and safety of our team members, guests and the community has always been a top priority. We will measure success by maintaining this focus, improving our customer experience, and staying closely aligned with state and city health officials.
Complementary relationship between iGaming and physical casinos
BetRivers generated $ 27 million in revenue in March 2020, the second largest in the state. From the perspective of a general manager of a physical casino, what is the relationship between a retail store and an online casino?
Moore: The Rivers Casino and BetRivers.com the brands are complementary. We provide customers with 360 degree gaming experience. If they can’t make it to the casino for a night of fun, we want people visiting BetRivers.com to play their favorite games. Many popular online slots and online table games are also available at Rivers Casino Philadelphia, so customers can enjoy both live and digital play.
This philosophy extends even further when you talk about the BetRivers bookmaker in the casino and the online bookmaker BetRivers.com. The two brands have also teamed up with the Philadelphia Flyers and the Wells Fargo Center, where you’ll find sportsbook-style lounges in the arena for betting through apps while watching games in real time.
Contest for Rivers Casino Philadelphia
Speaking of competition, Live! Casino Philadelphia is the first casino to open in the Philadelphia area since 2010. How does Rivers differentiate from other casinos?
Moore: For more than a decade, Rivers Casino Philadelphia has proven time and time again that it is a great place to work, a powerful economic engine and a proud community partner. Our collaborative and supportive corporate culture sets us apart. The values and attitudes of our team members are reflected in their daily interactions with clients. Whether on the playground or in the community where our Rivers Gives program helps local nonprofits and area organizations, our team is integrated into the fabric of the city.
The casinos in Pennsylvania are on a recruiting frenzy. Eleven years after its opening, Rivers Casino Philadelphia boasts of its large number of “Day One” employees.
What Holds Back Rivers Employees?
Moore: Our team recently voted Rivers Casino Philadelphia “Top Workplace” for the ninth time, along with numerous other “Best Places to Work” awards. This is in large part because Rush Street Gaming has built and continues to nurture a diverse, equitable and inclusive workforce.
There are plenty of opportunities for internal promotions, so you can develop a full game resume here. It’s more than a job, it’s a career. In the midst of the pandemic, Rivers Casino Philadelphia and Rush Street have gone above and beyond to take care of our team members.
More and more customers are coming to Rivers Casino Philadelphia
What do you think the future of physical gaming looks like?
Moore: After staying at home with limited options for over a year, customers are eager to return to physical casinos. With more vaccines available, people want to start interacting in person again, dining out, going to music concerts, meeting friends for cocktails. Also, they want to hit the slot machines and the tables.
With health and safety protocols firmly established, there’s every reason to believe that physical play is about to make a comeback. As the restrictions continue to decrease, we are welcoming more and more customers every day.