Area9 leads high-end tourism to the cloud

Darwin, Northern Territory

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Darwin-based IT service provider Area9 has played a pivotal role in helping nonprofit Tourism Top End adopt Microsoft 365 and Azure Files.

Tourism Top End operates the largest tourism and information center in the Northern Territory, representing over 550 businesses, including regional and remote tourist destinations, across the Top End.

The organization, which lacks a dedicated IT team, faced a difficult situation either updating its aging server equipment or migrating to a new cloud storage service. A call for tenders was launched in its search for a suitable solution and permanent IT support.

“IT can be a daunting process and create a lot of anxiety for a business when it changes or isn’t doing well,” said Glen Hingley, Managing Director of Tourism Top End.

“Area9 were competitive on all levels, especially when it came to understanding who we were. They offered a range of solutions that our team could handle and explained them clearly, which we really appreciated.”

For the project, Area9 offered to move to the public cloud using Microsoft 365 and Azure Files, which was compatible with its existing work structure and data.

The project also included migrating all users to Azure AD and implementing Area9’s cloud backup service for Microsoft 365. A new router was also connected to meet increased internet demand.

“Microsoft 365 ticked all the boxes within our organization, while giving us the ability to work remotely. The speed and efficiency gains have been tremendous and we are able to connect with each other and our booking partners more seamlessly,” Hingley said.

“We know that we are not computer experts and we really appreciate that Area9 did not take advantage of it. They were very supportive and transparent in how they worked with us, responding quickly to our needs and really supporting us through the transition, coming to our site when needed.

“They brought comfort to Tourism Top End with their years of extensive IT experience, but, also being based in the Northern Territory, they understood our business and what we needed.”

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